Legal

Privacy Policy

Last updated: May 25, 2026

1. Introduction

Welcome to My Guardian ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, web dashboard, and related services (collectively, the "Service"). We are committed to protecting your family's privacy and ensuring that your personal data is handled responsibly.

By using My Guardian, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, and password when you create an account.
  • Profile Information: Profile photo, display name, and family circle details.
  • Payment Information: Billing address and payment method details (processed securely by our third-party payment processor; we do not store full card numbers).
  • Communications: Messages, feedback, and support requests you send to us.

2.2 Information Collected Automatically

  • Location Data: Real-time and historical GPS coordinates, speed, altitude, and accuracy metrics when location services are enabled.
  • Device Information: Device model, operating system, app version, unique device identifiers, and push notification tokens.
  • Usage Data: App usage patterns, feature interactions, crash logs, and performance metrics.
  • Sensor Data: Accelerometer and motion sensor data used exclusively for crash detection features.
  • Network Information: IP address, Wi-Fi access point data, and cellular network information for location enhancement.

2.3 Information from Third Parties

  • Authentication Providers: If you sign in via Google, Apple, or other OAuth providers, we receive your name, email, and profile picture from those services.
  • Maps & Geolocation Services: We use mapping APIs to display location data and calculate geofence boundaries.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Provide the Service: To deliver real-time location tracking, safety zones, SOS alerts, crash detection, and all core features.
  • Family Safety Features: To share location data within your authorized family circle and trigger alerts when safety events occur.
  • Account Management: To create, maintain, and secure your account and family circles.
  • Communications: To send transactional notifications (e.g., SOS alerts, zone alerts), account updates, and optional promotional messages.
  • Improvement & Analytics: To analyze usage patterns, diagnose technical issues, and improve the Service's performance, reliability, and features.
  • Safety & Security: To detect and prevent fraud, abuse, and unauthorized access to the Service.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Location Data

Location data is central to My Guardian's service. Here's how we handle it:

  • Consent: Location tracking is only activated with your explicit consent and can be paused or disabled at any time from the app settings.
  • Sharing: Your location is shared only with members of your family circle whom you have explicitly approved. We never share individual location data with advertisers or unauthorized third parties.
  • Storage: Location history is stored securely for up to 30 days (free plan) or 90 days (premium plan) to enable features like route history and zone analytics. You can delete your location history at any time.
  • Encryption: All location data is encrypted in transit (TLS 1.3) and at rest (AES-256).

5. Data Sharing & Disclosure

We do not sell your personal data. We may share information in the following limited circumstances:

  • Within Your Family Circle: Location data, check-in status, and safety alerts are shared with family circle members you've approved.
  • Service Providers: We work with trusted third-party providers (cloud hosting, analytics, push notifications) who process data on our behalf under strict confidentiality agreements.
  • Emergency Services: In the event of an SOS alert or detected crash, relevant location data may be shared with emergency responders if you have enabled this feature.
  • Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction, subject to the same privacy protections.

6. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for location data transmission
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • Multi-factor authentication support
  • Automatic session timeouts and device management
  • SOC 2 Type II compliant infrastructure

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We encourage you to use a strong, unique password and enable two-factor authentication.

7. Data Retention

We retain your data only as long as necessary to provide the Service and fulfill the purposes described in this policy:

  • Account Data: Retained for the duration of your account and up to 30 days after deletion request for processing.
  • Location History: 30 days (free plan) or 90 days (premium plan), unless you delete it earlier.
  • Crash & Safety Logs: Retained for 12 months for safety analysis and improvement.
  • Support Communications: Retained for 24 months after the last interaction.

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Portability: Request your data in a structured, machine-readable format.
  • Opt-Out: Opt out of promotional communications at any time.
  • Withdraw Consent: Withdraw consent for location tracking or other data processing at any time.

To exercise these rights, contact us at privacy@digitalguardian.app.

9. Children's Privacy

My Guardian is designed for family use, which may include children. Children's accounts must be created and managed by a parent or legal guardian. We comply with COPPA (Children's Online Privacy Protection Act) and equivalent regulations:

  • A parent or guardian must provide verifiable consent for a child under 13 to use the Service.
  • Parents can review, modify, or delete their child's information at any time.
  • We collect only the minimum data necessary to provide safety features for child accounts.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, sending an in-app or email notification. The "Last updated" date at the top of this page indicates when the policy was last revised. Your continued use of the Service after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

  • Email: privacy@digitalguardian.app
  • Mail: My Guardian Inc., 123 Innovation Drive, Suite 400, San Francisco, CA 94105
  • Phone: +1 (800) 555-1234